F A Q S

Do you create custom gifts? 

Absolutely! In fact we've went out of our way to create a 'Create Your Own Gift' section for you to be able to curate your own gift box. However if you are looking for something more unique, customized or prefer for us to put something together just for you we would be more than happy to help. Get in touch with us via email or telephone and we can discuss  your perfect gift

What are the options for delivery?

Our method of delivery for all of Canada is with the best suitable courier service for that particular delivery. We work with a number of different companies (Canada Post, Fedex, etc.) and select the most time efficient option.

Local hand delivery is available for Toronto, York Region and Peel Region. Hand delivery to surrounding cities such as Ajax, Barrie, Burlington, Hamilton, Innisfil, etc. is available but does come with restrictions of our courier service. To ensure the date and time frame of delivery you require of the gift is available with our courier service it would be best that you confirm with us via email info@meloolou.com or telephone 416 - 876 - 6818. 

When should I place my order?

CANADA WIDE DELIVERYWe strive to always select the best suitable courier service that is offering two day delivery. As you are aware all courier and postal services continue to experience delays due to the pandemic and we ask that you take that into consideration when deciding when to place your order. 

LOCAL HAND DELIVERY - At least one day prior to delivery. 

RUSH ORDERS - we will always strive to work with you even on a deadline. Although the Meloolou team is naturally plan-ahead types, we understand that life happens, priorities get in the way or occasions get nearly (hopefully) forgotten. If you need a gift on a rush basis get in touch with us via email info@meloolou.com or telephone 416 - 876 - 6818 so that we can assist on a rush basis. 

When will my order be delivered?

Processing your order can take between one to two business days. Once completed your gift item will then, dependent on your selection of method of delivery be handed to the courier service.

LOCAL HAND DELIVERY - Toronto, York Region and Durham Region deliveries will be made on the date you request which is to be mentioned in the comment box of the gift item prior to adding it into your chart. Specific time delivery is greatly dependent of the courier service's route the day of and cannot be guaranteed. It will be taken into consideration and will strive to be met within a reasonable time frame. 


Outside GTA deliveries will be made on the date of prior agreement as we do have to confirm our courier service is available. Please be sure to contact us so that we may discuss options if you wish to have a local hand delivery outside of the Toronto/GTA Core. 

CANADA WIDE SHIPPING Delivery within the Greater Toronto Area generally takes one to two business days once the package is handed off to the best suitable courier service at that time. 

Delivery outside of the Greater Toronto Area generally takes two business days once the package is handed off to the courier service. In total with taking into consideration our processing time this method of delivery can take between three to four business days to reach the recipient.

What can I expect when the item is delivered? 

If your gift is being sent directly to the recipient rest assured our invoice is strictly between us and is never included in the gift package. 

LOCAL HAND DELIVERY - The sender will receive a delivery notification email. If the recipient is not present the delivery will be left outside the location address or with others at the location address. 

CANADA WIDE DELIVERY - We encourage you to use a package and order tracker such as SHOP which will provide you with updates about your delivery items. Delicate items such as glassware, candles, ceramic trays, etc. have likely been wrapped for extra protection. 
 

What is your return policy? 

Each of our gifts are of a handmade nature and for that reason all sales are final. 
With that said if you are not satisfied with your purchase kindly contact us upon receipt so that we can work together to resolve any issues. Here at Meloolou we strive to ensure everyone involved in the process has a positive experience.